Since its original publication more than two decades ago,Staff Development: A Practical Guidehas remained a respected handbook for supporting one of libraries’ most important assets: theirhumanresources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, state-of-the-art perspectives on such important topics as

• Strategies for building and implementing a staff development program
• Tracking changes through training, including the importance of setting goals and needs assessments
• Refining how staff approaches customer service
• Using instructional design for staff development

This is a volume that every librarian charged with staff development should have at the ready.